scooter came out of the box initially looking decent, minimal wear and tear. but when I went for the first test ride, I apparently discovered that the front fork was bent backwards from the previous owner most likely crashing it. so whenever I stood on it, the deck would press into the front fender and cause a loud squeal as it was rubbing on the front wheel. upon further inspection, the front suspension pole under the rubber accordion cover thing was dented and pitted. plus I wish more packing material was used, lots of empty space left in the box. so that was a bad experience for my first purchase of a refurbished scooter. silver lining, customer service was great and quick for resolution and refund. I'll just spend the extra $200 and get a new one at this point.