Returns and refunds

The store displays free returns within 30 days of delivery (return shipping terms apply) and a 1-year warranty. Contact support to confirm the next steps for your purchase.

Start with your order

A return can be requested during the 30 days after delivery. Open your purchase in this browser and choose Get help, or leave your email below and keep your order reference ready. Our team will contact you about the next steps. No sign-in is required. Opening order help does not submit a return request or create a shipping label.

The 1-year warranty covers qualifying defects under the warranty terms. Ordinary wear and accidental or liquid damage are not automatically covered. Optional protection plans have separate terms.

Before sending the device

First confirm the return address and instructions with support. Before sending the device, back up your data, remove personal information and account locks, restore factory settings where possible, and remove your SIM. Confirm which accessories to include, pack everything securely, and keep the shipping receipt and tracking details.

Inspection and next steps

Support must confirm receipt, assess the reported problem, and agree the available repair, replacement, or refund option. No fixed inspection or repair turnaround has been confirmed for this website. Ask support for an estimate for your particular device.

Refund timing

For a real paid purchase, the refund method and bank-processing estimate must be confirmed by support after approval. This website does not promise a universal refund deadline.

Contact support about any purchase, missing return parcel, or refund question; keep your order reference ready.